Effective Date: September 8, 2026 · Version 2026-09-08
InsertReady™ is operated by InsertReady LLC, a corporation organized under the laws of the State of Florida (“InsertReady,” “we,” “us”). Our mailing address is PO Box 853, Highland City, Florida 33846.
These Terms and Conditions (the “Terms”) form a binding agreement between InsertReady and the person or organization that creates an account or uses the Service (“you” or “Customer”). Please read them. They allocate risk, limit our liability, and describe obligations that are yours rather than ours.
You accept these Terms by creating an account, by clicking to accept them, or by using the Service. If you accept on behalf of a company or other organization, you represent that you have authority to bind it, and “you” means that organization.
You must be at least 18 and capable of forming a binding contract. The Service is offered for business use. It is not directed to consumers or to children.
“Service” means the InsertReady platform and any product, module, application, integration or downloadable component we make available, including shipping label generation, mail preparation, address validation, document rendering, postage handling and related services.
“Customer Data” means data, files, mailing lists, documents, artwork and other content you or your users submit to the Service, including recipient names and addresses.
“Output” means labels, mailpieces, documents, reports, manifests and other materials the Service generates from Customer Data.
“Carrier” means the United States Postal Service or any private carrier, including UPS, FedEx and DHL.
We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the term of your account, for your own business purposes, subject to these Terms.
We may change, improve, add to or discontinue features. Where a change materially reduces functionality you are paying for, we will give reasonable notice and, if you object, you may terminate the affected subscription under Section 13.
Some features are provided as downloadable software. Downloadable components are licensed, not sold, and are subject to any licence terms delivered with them.
You are responsible for the accuracy of your account information and for keeping it current.
You are responsible for all activity under your account. You must keep credentials confidential, use them only as authorized, and remove users promptly when their access should end. Notify us without delay at support@insertready.com if you believe your account has been accessed without authorization.
You are responsible for the conduct of every user you permit to use your account, including employees, contractors and agents, as if it were your own.
You will not, and will not permit anyone else to:
We may investigate suspected violations and may suspend access under Section 12 while we do so.
As between you and us, you own Customer Data and Output. You grant us a non-exclusive, worldwide licence to host, copy, transmit, process, display and otherwise use Customer Data solely to provide and support the Service, to comply with law, and as these Terms otherwise permit.
We do not sell Customer Data, and we do not share mailing lists with third parties for their own marketing purposes.
You are responsible for the accuracy, quality and legality of Customer Data and for your right to use it. We do not verify that an address belongs to the person named. Mail or a shipment delivered to an address you supplied incorrectly is not our failure.
We may generate aggregated or de-identified statistics about use of the Service — volumes, performance, error rates — and use them to operate and improve it. Such data will not identify you, your users, or any mail recipient.
We retain Customer Data while your account is active and for the periods described in our Privacy Policy. On written request following termination we will delete or return Customer Data as described in Section 13.3. Certain records — including proof of mailing, delivery receipts and billing records — are retained longer where a Carrier requirement, a legal obligation, or your own instruction requires it.
The Service is not, by default, offered for the handling of Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act.
You may submit PHI only if all three are true: (a) a Business Associate Agreement between you and InsertReady is in force; (b) the product you are using is one that Agreement covers; and (c) your account has been enabled by us for that purpose. Absent all three, do not submit PHI.
We do not accept records subject to 42 C.F.R. Part 2 (substance use disorder patient records) or psychotherapy notes as defined in 45 C.F.R. §164.501, under any circumstances.
Any automated screening we operate is an internal control. It is conservative, it will miss things, and a submission being accepted is not a determination by us that it contains no PHI. You may not rely on it as a safeguard.
To request a Business Associate Agreement, contact support@insertready.com.
We are not a Carrier. We provide software and services that prepare mail and generate shipping documentation. Carriers control acceptance, transportation, delivery, timing, adjustments, refunds and service availability, and their own terms govern the movement of your mail and shipments.
You are responsible for compliance with Carrier rules and postal regulations, including mail preparation standards, addressing standards, permit and mailer identification requirements, packaging, labelling and contents restrictions.
Carriers may bill adjustments, surcharges, duties, taxes and other charges after the fact, including corrections to weight, dimensions or service class. Those charges are yours, and we may pass them through to you on a later invoice.
We are not liable for Carrier delay, loss, damage, misdelivery, non-delivery, service suspension, rate change, or any Carrier decision.
Where the Service allows you to fund postage in advance, amounts you deposit are held for the purpose of purchasing postage and Carrier services on your behalf. They are not deposits, they are not held in trust unless we state otherwise in writing, and they do not earn interest.
You are responsible for maintaining sufficient funds. We may decline to process work if funds are insufficient. Unused balances are refundable on request following termination, less amounts owed and any Carrier charge that has been incurred but not yet settled.
Fees are those set out in your Order Form, your plan, or the pricing presented in your account. Unless stated otherwise, fees are billed in advance for subscriptions and in arrears for usage, postage, Carrier charges and pass-through amounts.
You authorize us to charge your designated payment method for all amounts due, including recurring charges and post-shipment adjustments. You will keep a valid payment method on file.
Fees are exclusive of taxes. You are responsible for sales, use and similar taxes, excluding taxes on our income.
Except where these Terms or applicable law require otherwise, fees are non-refundable once processing has begun.
Amounts not paid when due may accrue interest at the lesser of 1.5% per month or the maximum the law allows, and you are responsible for reasonable costs of collection.
To dispute an invoice, notify us in writing within 30 days of the invoice date, identifying the amount and the basis. Undisputed amounts remain payable.
We may suspend access, in whole or in part, for non-payment, for a security risk, for suspected fraud or unlawful use, for misuse of postage or Carrier credentials, at a Carrier's direction, or for a material breach of these Terms. Where practicable we will give notice and an opportunity to cure. Suspension does not relieve you of payment obligations.
These Terms apply from the moment you accept them until your account is terminated. Subscription terms and renewal are governed by your Order Form or plan.
You may terminate by closing your account, subject to any committed term. We may terminate for material breach not cured within 30 days of written notice, immediately for unlawful use or a risk to the Service or to a Carrier relationship, or on 30 days' notice for convenience where you are not under a committed term.
For 30 days after termination you may request an export of Customer Data in the format we then support. After that period we may delete it. On written request we will delete or return Customer Data so far as feasible, except where retention is required by law, by a Carrier, or for our own records of the transactions performed. Data in routine backups is not individually purged and is deleted when those backups expire in the ordinary cycle.
Sections 6, 7, 9, 10, 11, 12, 13.3, 14, 16, 17, 19, 20, 21, 22, 25 and 26 survive termination.
We maintain administrative, technical and physical safeguards designed to protect Customer Data, appropriate to the nature of the Service and the information involved. No system is perfectly secure, and we do not warrant that the Service cannot be compromised.
You are responsible for the security of your own systems and credentials, for configuring your users' access appropriately, and for promptly telling us about any suspected compromise.
If we become aware of a security incident affecting Customer Data, we will notify you without undue delay and provide the information reasonably available to us.
Our Privacy Policy describes what we collect and how we handle it, and is incorporated into these Terms. We use third-party service providers — including infrastructure, payment, communications, address-hygiene and Carrier integration providers — to operate the Service. They are permitted to process Customer Data only as needed to provide their service to us. A current list is in the Privacy Policy.
Where you require a Data Processing Addendum, contact us and we will provide our standard form.
Each of us may receive non-public information from the other. Each will protect the other's confidential information with at least reasonable care and use it only for purposes of these Terms. This does not apply to information that is or becomes public without breach, was already known without restriction, is lawfully received from a third party, or is independently developed. Disclosure required by law is permitted, with notice where legally allowed.
We own the Service and all intellectual property in it, including software, interfaces, documentation, trademarks and improvements. These Terms grant you no rights in it other than the limited right to use it under Section 4.
“InsertReady” and our logos are our trademarks. You may not use them without our prior written consent, except to identify yourself accurately as a customer.
If you send us suggestions or feedback, we may use them without obligation or compensation to you.
The Service integrates with third-party services you may choose to connect, including Carriers, e-commerce platforms and payment processors. Your use of those services is governed by their terms, not ours, and we are not responsible for them. Enabling an integration authorizes us to exchange data with it on your behalf.
We aim to keep the Service available and will use commercially reasonable efforts to do so, but we do not guarantee uninterrupted operation. Maintenance, Carrier outages, third-party failures and events outside our control will cause interruptions. Where a written service level agreement applies to your account, it governs and states your exclusive remedy for unavailability.
Except as expressly stated in these Terms or a signed agreement, the Service is provided “as is” and “as available.” To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be error-free, that Output will be accepted by a Carrier, that rates or savings estimates will be realized, or that any particular delivery outcome will occur. Estimates are estimates.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.
Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid us for the Service in the twelve months immediately preceding the event giving rise to the claim, excluding postage and Carrier charges we collected and remitted on your behalf.
These limits do not apply to your payment obligations, to either party's breach of Section 16, to a party's fraud or willful misconduct, or to any liability that cannot lawfully be limited.
You will defend and indemnify us against third-party claims arising from Customer Data, from your use of the Service in breach of these Terms or of law, from the contents of anything you mail or ship, or from your violation of Carrier rules or postal regulations.
We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes a United States patent, copyright or trademark. This does not apply to claims arising from Customer Data, from combination with anything we did not supply, or from use in breach of these Terms.
The party seeking indemnity must give prompt notice, reasonable cooperation, and control of the defense, and may not settle without the indemnifying party's consent.
Each party will comply with laws applicable to it, including export control, economic sanctions and anti-corruption laws. You represent that you are not located in, and will not use the Service on behalf of anyone in, a country or by a person subject to United States sanctions.
If you have executed a Master Services Agreement, Order Form, product schedule, Business Associate Agreement, Data Processing Addendum, or reseller or dealer agreement with us, that document controls over these Terms to the extent of any conflict. These Terms govern everything it does not address.
We may update these Terms. We will post the updated version with a new Effective Date and, for material changes, give notice by email to the address on file or by a notice in the Service at least 30 days before they take effect.
Continued use after the Effective Date constitutes acceptance. If you do not accept a material change, your remedy is to stop using the Service and terminate before it takes effect; where you have prepaid for a committed term, we will refund the unused portion.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing a claim, each party agrees to notify the other in writing and to attempt in good faith to resolve the dispute for 30 days.
The exclusive venue for any dispute is the state courts located in Polk County, Florida, and the federal court serving that county, and each party consents to personal jurisdiction there.
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, severe weather, labor disruption, utility or network failure, Carrier suspension, act of government, or war or civil unrest. Payment obligations are not excused.
Assignment. Neither party may assign these Terms without the other's consent, except to a successor in connection with a merger or sale of substantially all assets, on notice.
Entire agreement. These Terms, the Privacy Policy, and any document referenced in Section 24 are the entire agreement on their subject matter and supersede prior discussions.
Severability. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest remains in effect.
No waiver. A failure to enforce is not a waiver.
Independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship.
Notices. Notices to you may be sent to the email on your account. Notices to us go to support@insertready.com and to InsertReady LLC, PO Box 853, Highland City, FL 33846.
No third-party beneficiaries.
Questions about these Terms? Reach us at support@insertready.com or (813) 644-9911.